Providing Transportation Options to Ensure Quality of Life for All.
Human Services Transportation (HST) includes a broad range of service options designed to meet the needs of persons with disabilities, individuals with lower incomes and older adults. These individuals have different needs and require a variety of transportation services to ensure quality of life. Planning and coordinating HST helps to improve the efficiency of limited transportation resources, reduce duplication of services and improve customer satisfaction.
The Atlanta Regional Commission (ARC) is updating the Coordinated Human Services Transportation (CHST) Plan to improve mobility options for older adults, persons with disabilities, people with limited English proficiency, and individuals who are economically disadvantaged, residing in the 20-county Metropolitan Atlanta Transportation Planning Area. The plan aims to identify current mobility needs and challenges and identify gaps in transportation services and programs to help guide development of policies, strategies and recommendations for improvements.
Your input is needed to enhance the traveling experience of these communities and expand their transportation options. A series of engagement opportunities have been designed to gather input and provide updates throughout the process.
Human Services Transportation (HST) includes a broad range of service options designed to meet the needs of older adults, persons with disabilities, and individuals with lower incomes by providing mobility/travel programs and social services that can accommodate their conditions.
Services are often provided by public transit agencies, nonprofit providers, for-profit, private providers, and Medicaid-broker providers.
Examples of human service transportation include:
The CHST Plan aims to improve the transportation options to ensure quality of life for:
The CHST plan is focused on engaging the following stakeholders:
Feedback from stakeholders will help the ARC develop recommendations for new mobility options that improve service efficiency and enhance the user experience.
A series of engagement opportunities have been designed to gather input, beginning with a brief online survey. Please complete and share this survey using the links provided below. The average completion time is only eight minutes and respondents will be entered for a chance to win one of two $200 gift cards.
English Survey Link: https://www.publicinput.com/arc-chst
Spanish Survey Link: https://www.publicinput.com/arc-chst-espanol
Community members can request accommodations to provide their input by emailing ARC-CHST@publicinput.com or calling (678) 528-8450.
Have a question or comment? Connect with the project team in the following ways:
The Atlanta Regional Demand Response Implementation Plan is intended to focus on complementary paratransit (ADA) and county-run demand response transportation and inform future models of regional coordination, particularly new mobility paradigms to improve efficiency and enhance the user experience. This report summarizes the work undertaken for this year-long project, including interviews
and meetings with those, directly and indirectly, involved in HST and Demand Response Transportation (DRT), demographic and HST DRT profiles of the ten counties that comprise the ARC planning region, research into applicable best practices, and most importantly, recommendations for implementing strategies to improve HST DRT collaboration and coordination.
Travel Training is a very important component of the HST plan, as it teaches individuals how to travel safely and independently on public transportation. ARC provides materials on four distinct types of travel training, each of which provides an increasingly more time-intensive level of instruction.
The following materials can be used by volunteers or paid staff at either transit agencies or human service agencies to get started with travel training:
“Cost allocation” refers to a series of distinct management and accounting practices used by transit providers to assess trip costs. The materials below were provided at a cost allocation workshop that was held for coordinated transportation providers. The slides demonstrate how a provider can develop an accurate way to charge for its services. They describe what cost allocation is and why total cost allocation is important; discuss issues in some existing methods; and demonstrate how to use a cost allocation model to develop a budget that reflects the services someone provides or wants to provide. The model is included with or without sample data. ARC sponsored this workshop, which was led by Richard Garrity, a Senior Associate at RLS & Associates, Inc.
ARC’s Strategic Partners are committed to fostering collaborative regional approaches that improve quality of life in metro Atlanta. Their support elevates ARC leadership programs, research and events throughout the year. Learn more.
