Human Services Transportation

Providing Transportation Options to Ensure Quality of Life for All

Human Services Transportation (HST) includes a broad range of service options designed to meet the needs of persons with disabilities, individuals with lower incomes and older adults. These individuals have different needs and require a variety of transportation services to ensure quality of life. Planning and coordinating HST helps to improve the efficiency of limited transportation resources, reduce duplication of services and improve customer satisfaction.

Human Services Transportation Plan (2016)

Managing Mobility in the Atlanta Region  is ARC’s official HST plan for the region. The plan aims to assist the Atlanta Region in the provision of integrated, multi-modal transportation for HST populations by:

  • Establishing a decision-making framework based on the personal process HST populations use to evaluate mobility options.
  • Developing a menu of local and regional tactics that will work in a coordinated manner to improve mobility in the Atlanta region.

The plan is divided into two parts: Needs Assessment and Targeted Improvements.

This plan was adopted by the ARC board in March 2017.

The Atlanta Regional Demand Response Implementation Plan (2020)

The Atlanta Regional Demand Response Implementation Plan is intended to focus on complementary paratransit (ADA) and county-run demand response transportation and inform future models of regional coordination, particularly new mobility paradigms to improve efficiency and enhance the user experience. This report summarizes the work undertaken for this year-long project, including interviews
and meetings with those, directly and indirectly, involved in HST and Demand Response Transportation (DRT), demographic and HST DRT profiles of the ten counties that comprise the ARC planning region, research into applicable best practices, and most importantly, recommendations for implementing strategies to improve HST DRT collaboration and coordination.

Travel Training

Travel Training is a very important component of the HST plan, as it teaches individuals how to travel safely and independently on public transportation. ARC provides materials on four distinct types of travel training, each of which provides an increasingly more time-intensive level of instruction.

  1. Bus Buddies –assists seniors who are physically able, but unfamiliar or uncomfortable using transit
  2. Travel Coaching – reviews the process of trip discovery, plan and reservations
  3. Group Travel Orientation – works with individuals who would benefit from training but don’t require a high level of individual attention
  4. Individual Travel Orientation – Provides a moderate amount of instruction to the customer who requires individual attention

The following materials can be used by volunteers or paid staff at either transit agencies or human service agencies to get started with travel training.

Cost Allocation

“Cost allocation” refers to a series of distinct management and accounting practices used by transit providers to assess trip costs. The materials below were provided at a cost allocation workshop that was held for coordinated transportation providers. The slides demonstrate how a provider can develop an accurate way to charge for its services. They describe what cost allocation is and why total cost allocation is important; discuss issues in some existing methods; and demonstrate how to use a cost allocation model to develop a budget that reflects the services someone provides or wants to provide. The model is included with or without sample data. ARC sponsored this workshop, which was led by Richard Garrity, a Senior Associate at RLS & Associates, Inc.